Who we are and how to contact us
Rapid Padel Ltd (“Rapid”, “we”, “us”) is the controller of personal information where we decide why and how it is used. Rapid Padel Ltd is registered in England and Wales under company number 17300914. Our venue is Unit 27, Portishead Business Park, Old Mill Road, Portishead, BS20 7BX.
Email hello@rapidpadel.co.uk for privacy questions, to withdraw marketing consent or to exercise a data-protection right.
Information we collect
Depending on how you interact with Rapid, we may collect your name, email address, telephone number, launch-list choice, enquiries and correspondence; booking, attendance and membership information; payment and transaction references; equipment-hire or retail records; digital access and entry records; complaints, incident and security records; and technical information needed to operate and protect our website and systems.
When the venue is operational we expect to use CCTV and access control for safety, security and incident investigation. We do not intend to receive or store your full payment-card details. If a particular coaching, junior or safeguarding activity requires additional information, including health or emergency information, we will explain what is needed and the applicable basis when it is collected.
Why we use information and our lawful bases
We use personal information to respond to enquiries; provide bookings, memberships, equipment, coaching and events; administer payments; issue and manage door access; operate open matches; keep the venue safe and secure; prevent misuse and fraud; maintain records; comply with legal obligations; and establish, exercise or defend legal claims.
Our lawful bases depend on the activity. They may include taking steps at your request or performing a contract, compliance with a legal obligation, consent, and our legitimate interests in operating, securing and improving Rapid. Where we rely on legitimate interests, we consider the impact on your rights and use the information only where those interests are not overridden.
Launch-list and email marketing
When you submit the launch-list form, you are asking Rapid Padel to email you about our opening, Rapid 40 and booking launch. We rely on your consent for these launch-list marketing emails. We keep a record of when and how consent was given so we can demonstrate and respect your choice.
You can unsubscribe at any time using the method in our emails or by contacting us. Withdrawal does not affect processing that was lawful before withdrawal. We may retain a minimal suppression record after an opt-out so that we do not accidentally add you back to marketing.
Bookings, Padel Mates and payment services
Rapid uses the Padel Mates App as its booking platform. Padel Mates supports court booking, cancellation, payment, player-finding and planned automated access. Depending on how the services are configured, Rapid and Padel Mates may each process information for their own purposes or Padel Mates may process information in connection with services it provides to Rapid.
Padel Mates and any payment provider have their own privacy information for processing they control. We will keep our supplier and data-protection arrangements under review as the final booking, payment, lighting and access setup is commissioned.
Who we may share information with
We may share relevant information with suppliers that support booking and payments; website, email and IT services; access control, lighting and CCTV; approved coaches or session providers; accountants, insurers, legal and professional advisers; and public authorities where disclosure is required or permitted by law.
We require service providers acting on our behalf to use personal information only for authorised purposes and to protect it appropriately. We do not sell personal information to advertisers.
Google Maps and website technology
Our Find Us section embeds Google Maps. When the map loads or you interact with it, your browser connects to Google and Google may receive information such as your IP address, device/browser details and interaction information. Google’s own terms and privacy information apply to its service.
Our Cookie Policy explains cookies and similar storage/access technologies. If we introduce optional analytics, advertising or other non-essential technologies that require consent, we will provide an appropriate choice before using them.
International transfers
Some technology providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, we will use an approved transfer mechanism or another lawful safeguard and carry out any assessment required for that transfer. You can contact us for more information about applicable safeguards.
How long we keep information
We keep personal information only for as long as needed for its purpose and any legal, accounting, security or claims requirements. Launch-list data is intended to be kept until you unsubscribe or, if you remain inactive, for no more than 24 months after the last meaningful engagement unless we have a reason to ask you to renew your choice. Consent and suppression records may be kept longer where needed to demonstrate or honour your marketing preference.
Financial and transaction records may be retained for up to six years after the relevant accounting period. Booking, access, membership, incident and complaint records are kept according to the operational, contractual, security and claims purpose for which they are needed.
CCTV will be kept for the shortest period reasonably necessary for the stated security purpose and then deleted, unless footage must be preserved for an incident, complaint, insurance matter or legal request. We will set and document the exact routine CCTV retention period when the system is commissioned.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have rights to access your personal information, correct it, ask for deletion or restriction, object to processing, receive certain information in a portable format, and withdraw consent. The right to object to direct marketing applies at any time.
We may need to verify your identity before acting on a request. If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office at ico.org.uk. We would nevertheless appreciate the chance to resolve the issue first.
Children, security and updates
Our ordinary court booking account is intended to be managed by an adult booker. Where we run junior activities, we will collect only the information reasonably required for the activity, consent, safeguarding and emergency contact arrangements.
We use reasonable technical and organisational measures to protect information against accidental loss, misuse or unauthorised access. No internet-connected system can be guaranteed completely secure.
We will update this notice as the venue, booking, access, CCTV and payment systems are finalised and will revise the date shown above when material changes are made.